(4.4 / 5)18+ Ratings

Brevo Reviews

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Overall Rating

4.4
18 Reviews
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About Brevo

Brevo, formerly known as Sendinblue, is a marketing platform that offers a beginner's guide to WhatsApp marketing. It is an excellent tool for photographers who want to keep their clients informed about upcoming shoots and the status of portrait collections. With great deliverability, Brevo helps build lasting relationships with clients. It also offers smart campaigns of all shapes and sizes, making email marketing effortless. Best of all, you can get 300 emails per day and unlimited contacts for free, making it an ideal choice for any business.

Brevo Pros & Cons

Here are some of the pros and cons of using Brevo.com:

Pros:

  • Brevo is a powerful, affordable, and easy-to-use marketing automation software with many features.
  • It has tons of cutting-edge features, outstanding deliverability, and killer analytics.
  • Brevo is designed to help businesses of all sizes craft beautiful campaigns that get opened, clicked and convert like crazy.
  • It offers a free forever plan alongside their paid tiers, giving even solo entrepreneurs and non-profits access to an entire CRM marketing suite.
  • The platform is available in six languages too, widening accessibility even further.

Cons:

  • The free plan includes fewer features, lower email limitations, and basic reporting.
  • There are also customer service delays.

This is a general guide and the exact details may vary slightly based on the current policies of the website. Always follow the instructions provided on the website. If any issues are encountered, consider reaching out to Brevo's support team for assistance.

Hope this helps! If there are any other questions, feel free to ask.

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Brevo Customer Reviews (18)

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Opal Hyde
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Apr 20, 2024
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Brevo Customer’s Q&A

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Brevo Features and Benefits

Brevo.com is a comprehensive marketing platform with a diverse set of features and benefits. Here are some key features:

  • Email marketing: Craft personalized campaigns that captivate your audience and sell your products.
  • SMS marketing: Send targeted messages straight to your customers' pockets.
  • WhatsApp marketing: Reach your audience where they are – on the world’s most popular messaging app.
  • Forms: Grow your email list and manage information requests with easy-to-embed custom forms.
  • Transactional messages: Send transactional emails, SMS and WhatsApp messages with unmatched deliverability.
  • Push notifications: Ignite interest and catalyze conversions with web and mobile push notifications.
  • Wallet: Connect with customers via their mobile wallets and build customer loyalty.
  • Meetings: Let clients book meetings easily. Host calls with seamless video conferencing tools.
  • Landing pages: Drive traffic and generate leads with expertly crafted templates, or build your own.
  • Sales pipelines: Customize your pipeline. Track deals at every stage and never miss an opportunity.
  • Phone: Make and receive calls, access contact information, call recordings, and more.
  • Automation: Use your time wisely. Let automation take care of repetitive tasks in your pipeline.
  • Shared inbox: Keep your team on the same page with shared customer emails, tasks, and notes.
  • Sales reports: Analyze sales revenue, win rates, and team performance with dedicated reports.
  • Live chat: Guide your customers through their journey with real-time chat on your website.
  • Chatbot: Automate replies to frequent questions.
  • Universal inbox: Manage all conversations from email, WhatsApp, live chat, or social all in one place.
  • Visitor intelligence: Start conversations or trigger automated messages based on visitor insights.
  • Multiple sources import: Add data to a single platform from any database, data warehouse, FTP, or via API.
  • Universal data model: Structure data using standard business objects for higher consistency and scalability.
  • Identity resolution: Configure your own deduplication rules and create a single ID for each customer.
  • Dataprep custom rules: Get business-ready data by cleaning and reformatting it using no-code recipes.
  • Scoring library: Apply scores like RFM or LTV to your marketing strategies for better personalization.
  • Dashboards & data exploration: Integrate with analytics tools and create advanced reports for better decision-making.
  • Messaging API: Send emails from A to B without delay. Our email API guarantees a 99% delivery rate.
  • Personalization: Customize your transactional templates with customer names, prices and products.
  • Fast setup: Getting set up is simple with developer guides, SDKs, API libraries and code recipes.

These features make Brevo.com a robust and diverse platform for managing your marketing needs. It offers a comprehensive tool to streamline your communications and improve customer engagement. It's a great option for beginner email marketers due to its nicely-featured free plan, which includes email templates, automation workflows, unlimited live chat and up to 300 emails per day. The advanced automations included offer web tracking and lead scoring. They’ve just introduced some cheaper plans, which makes Brevo a great option for beginner email marketers. It's worth noting that the interface is beginner-friendly and the customer support is responsive. However, the features in lower-tier plans are limited and the pricing for paid plans can be high for small businesses. Also, the support response time can vary. Overall, it's a popular email marketing tool with plenty to offer its users.

Brevo Pricing

The pricing for Brevo.com is flexible to fit your needs. Here are the details:

  • Free Plan: This plan costs $0 per month and includes 300 emails per day, customizable email templates, drag & drop editor, transactional emails, SMS & WhatsApp campaigns.
  • Starter Plan: This plan starts from $9 per month and includes everything in the Free plan, plus from 5,000 emails per month, no daily sending limit, no Brevo logo (add-on), basic reporting & analytics, 24/7 email support.
  • Business Plan: This plan starts from $18 per month and includes everything in the Starter plan, plus from 5,000 emails per month, marketing automation, predictive sending AI, multi-user access, landing pages, A/B testing, advanced statistics, phone support.
  • Enterprise Plan: This plan has a custom price and includes everything in the Business plan, plus unlimited contacts, sub-account management, advanced integrations, exclusive features, tailored onboarding, personalized support, enterprise-grade security.

The pricing varies based on your email volume. You can send 300 emails per day for free, and then the price starts at $15 per month for 20K emails.

Hope this helps! If there are any other questions, feel free to ask.

Payment Method

The payment methods available on Brevo.com are as follows:

  • Credit or Debit Card: All payments can be made by credit or debit card. The first payment can only be made with a credit or a debit card. Prepaid debit card payments are not accepted.
  • PayPal: Payments can also be made using PayPal. Users only need to provide the email address associated with their PayPal account. By activating the 1-click payment method, users can cancel or modify their plan without entering their PayPal information again.
  • Direct Debit (European currencies only): Customers in Europe may also pay by direct debit in European currencies. However, direct debit is unavailable for the first payment.

Payments are made via the international payment service providers Adyen and Stripe. Brevo does not save banking information.

Users can have more than one payment method in their account, and one of them will be marked as the default payment method for future renewals. The default payment method will be automatically selected during the purchase of a plan, dedicated IP, or SMS credits. If there are several payment methods and no valid default payment method, the subscription and service will stop because of failure of payment.

Hope this helps! If there are any other questions, feel free to ask.

Brevo FAQs

FAQ

Brevo Alternatives

Here are some of the top alternatives to Brevo.com:

  1. Salesforce: A comprehensive customer relationship management (CRM) platform.
  2. Hubspot CRM: A full-featured marketing suite, including CRM, email marketing, SEO tools, and more.
  3. Campaigner: An email marketing service that offers automated marketing tools.
  4. Omnisend: An ecommerce-focused email & SMS marketing platform.
  5. Moosend: An affordable email marketing tool with advanced automation features.
  6. CakeMail: An email marketing application for small businesses.
  7. CleanEmail: An online bulk email cleaner that empowers to take control of the mailbox.
  8. ConvertKit: An email marketing platform for professional bloggers.
  9. Hoppy Copy: A copywriting tool that helps to create high-converting copy in seconds.
  10. MailerLite: An intuitive email marketing solution.

These platforms offer a range of features to cater to different business needs. Always consider the specific requirements and budget before choosing an alternative. Hope this helps! If there are any other questions, feel free to ask.

FAQ

How To Open A Brevo Account?

To open an account on brevo.com, follow these steps:

  1. Visit the Brevo website.
  2. Click on the Join for free option.
  3. Fill in the requested information.
  4. Click on Create your account.

Please note that no credit card is needed to create an account. After creating an account, users can explore various features such as the Marketing Platform, Conversations Platform, Sales Platform, and more. Users can also request a Brevo card under Payment Links > Cards by filling in the required information.

Remember, this is a general guide and the exact steps may vary slightly based on the current design of the website. Always follow the instructions provided on the website. If you encounter any issues, consider reaching out to Brevo's support team for assistance.

Hope this helps! If you have any other questions, feel free to ask.

FAQ

Brevo Return Policy?

The return policy of Brevo.com is as follows:

  • Brevo does not provide refunds for used and unused credits, except in cases when:
    • There is a technical error by Brevo.
    • A user is not qualified to send from Brevo's shared IPs.

Please note that any unused months when the service was not used because the account was suspended, compromised, and/or the plan was not cancelled, cannot be refunded.

If the campaigns do not respect Brevo's Terms & Conditions, or if the use of brevo.com is abusive, Brevo may stop one or more of the campaigns without notice.

In case of any queries, the support team can be contacted by creating a ticket from the account. If an account is not yet created, the support team can be contacted through the website.

This is a general guide and the exact details may vary slightly based on the current policies of the website. Always follow the instructions provided on the website. If any issues are encountered, consider reaching out to Brevo's support team for assistance.

Hope this helps! If there are any other questions, feel free to ask.

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